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melissa2241228
melissa2241228
Participant
Oct 20, 2017 2:59 PM UTC
Answered

Image Downloaded Instead of Saving in Preview Library

I just attempted to save a photo to my preview library. I 100% know that is the choice I made. However, it gave a purchase ERROR instead. When I refreshed the screen to try to save again, it suddenly showed that I purchased it. In no way did I press the purchase license option. I do not want this photo. I have not downloaded it to my computer.

Please advise how it can be removed and the credit restored to my account. This is definitely an error on Adobe's end. Thank you.

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Oct 20, 2017 3:32 PM UTC

    I have added an image credit to your account so that you can license a different image instead.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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    5 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Oct 20, 2017 3:09 PM UTC

    Hi Melissa,

    Can you please share the image ID which you are facing troubles with so that we can further help you?

    Regards,

    Twarita

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    melissa2241228
    melissa2241228Author
    Participant
    Oct 20, 2017 3:13 PM UTC

    Thank you for your swift response. This is the FILE #: 162997199. Is that the ID you need? Thank you.

    Translate
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Oct 20, 2017 3:32 PM UTC

    I have added an image credit to your account so that you can license a different image instead.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    Translate
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