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Participant
October 10, 2023
Question

Image in downloads but not licensed?

  • October 10, 2023
  • 1 reply
  • 259 views

I have a full size image from Adobe Stock which is in my downloads (since 2018), however it doesn't also appear in my licensed images. I need to find proof of purchase but since this was so long ago, I don't remember doing this.. how could it be possible to have downloaded the image without obtaining a license for it? Is there some loophole that made this possible or could there have been a license which has since expired? Any help would be much appreciated, thanks!

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1 reply

Jill_C
Community Expert
Community Expert
October 10, 2023

Licenses don't expire. Does the image include the Adobe asset number? That may provide a clue to help Adobe determine whether it was indeed properly licensed.

Jill C., Forum Volunteer
cjwilburAuthor
Participant
October 10, 2023

Thanks for the reply, yes the asset number is 78770564

 

I'm stumped as to how I would have obtained the full resolution image without licensing it. I wonder if it could be to do with being on a free trial at the time? But that wouldn't make sense either.

Jill_C
Community Expert
Community Expert
October 10, 2023

Licenses for Assets licensed under "free trials" also do not expire. Hopefully an Adobe representative will chime in here with a suggestion. Meanwhile, you should contact Adobe via the "contact us" link to confirm that you have a valid license.

Jill C., Forum Volunteer