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October 22, 2022
Answered

image licensed by erorr can i get back credit

  • October 22, 2022
  • 1 reply
  • 170 views

hello .I accidentally licensed some Adobe stock images when I was filtering under the "Free" ones and am unsure how to get the credit back to the company account

#519892552

can I get Back my credit

This topic has been closed for replies.
Correct answer Abambo

Don't click all topics, when posting here. Some people are following specific topics, and getting irrelevant messages does not help.

 

I will move this to the stock forum from the contributor forum.

 

You can either wait for @Vani_100 to jump in, or you contact Adobe customer support on the topic. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
October 22, 2022

Don't click all topics, when posting here. Some people are following specific topics, and getting irrelevant messages does not help.

 

I will move this to the stock forum from the contributor forum.

 

You can either wait for @Vani_100 to jump in, or you contact Adobe customer support on the topic. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
WendellaBee
Adobe Employee
Adobe Employee
October 24, 2022

@26734392 you will need to contact customer care for assistance since the license you purchased is for a premium asset.