Skip to main content
A
ApplePiDesign
Inspiring
November 12, 2020
Answered

Image not suitable for intended work

  • November 12, 2020
  • 1 reply
  • 384 views

Hi there

 

This morning  I purchased a Vector illustration to use on a wine label I am creting. The vector stock looked like it was intended to be used on differnt backgrounds as it had a checkerboard background. I was unable to test its use with the preview so went ahead and purchased. Unfortunately the vector did not work on the black background and had too many issues that would need to be fixed. It was actualy quite messy i its construction. My client chose a different image which suits purpose much better. Am I able to get a refund in the form of 1 credit back and unlicesnse the unsuitable vector?

This topic has been closed for replies.
Correct answer WendellaBee

Hi ApplePiDesign,

Thanks for reporting this. I agree, removing the background results in a poor quality image. I've granted you a replacement credit so you an choose a new file.

1 reply

A
ApplePiDesignAuthor
Inspiring
November 12, 2020

Sorry the image in question is AdobeStock_179651056. 

Expecting the vector to be transparent. After turning off checkerboard layes and placing on a dark backround, the image was just not what was expected from the preview.

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
November 12, 2020

Hi ApplePiDesign,

Thanks for reporting this. I agree, removing the background results in a poor quality image. I've granted you a replacement credit so you an choose a new file.

A
ApplePiDesignAuthor
Inspiring
November 12, 2020

Thanks Evil Bug Lady! The image would be fine used on a white backgound and perhaps that should be made clear.

Cheers for your quick response.

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices