Image purchase

I bought a picture but it is not opening in Creative cloud photoshop. Membership is payed for this month.

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Correct answer Sheena Kaul

It seems you have downloaded the preview and not the actual licensed image.

Please see Stock FAQ: How to license an image with Adobe Stock? as it explains the licensing process with screenshots.

Participant

I have Standard license a couple of images and they are still showing with adobe stock over the top of them . ?

Standard licenseExtended license (£39.99)

Correct answer

Community Manager

It seems you have downloaded the preview and not the actual licensed image.

Please see Stock FAQ: How to license an image with Adobe Stock? as it explains the licensing process with screenshots.

Community Manager

Hi Zanda,

Can you make sure you are already signed into the Adobe Creative Cloud application before opening this image in the Photoshop application?

Also, please let me know the version of the Photoshop application on your machine.

Regards,

Sheena

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