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MPIN
Participant
Jul 11, 2018 7:43 PM UTC
Answered

Image size of an image I licensed is downloaded in a very large size

I licensed image #202424605 but it blows out my scratch disk (even though I have plenty of space) as it downloads in a size something like 62 x 59 (can't remember exact numbers).  Can this image be fixed so that it is usable or can I get a credit for the license since it is usable for me in the state it is in right now?

Thanks,

Michele Preste

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twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Jul 17, 2018 3:21 PM UTC

Hi Michele,

Sorry to hear that you are facing issues with an Adobe Stock file.

Please share the application that you are using in order to open the following file. Also, do share the behaviour that you are noticing once the file is opened with the application- does it freeze? Please let us know so that we can assist accordingly.

Regards,

Twarita

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2 replies

twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Jul 17, 2018 3:21 PM UTC

Hi Michele,

Sorry to hear that you are facing issues with an Adobe Stock file.

Please share the application that you are using in order to open the following file. Also, do share the behaviour that you are noticing once the file is opened with the application- does it freeze? Please let us know so that we can assist accordingly.

Regards,

Twarita

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marog-pixcells
Inspiring
Jul 17, 2018 7:16 AM UTC

Moving to Adobe Stock

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