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kas77
Participant
Dec 25, 2017 6:09 PM UTC
Answered

Image too small when downloaded

I licensed and downloaded stock #119809819. The downloaded file turned out to be even smaller than the original preview image. I can't use it for anything. Is there a way to fix that? Or get my credit back for downloading it?

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joon.StockCorrect answer
Participating Frequently
Dec 27, 2017 9:41 PM UTC

I found the following may be of your need.  Regards,

https://pixel77.com/open-vector-ai-eps-files-photoshop/

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3 replies

twaritar3263062
twaritar3263062
Participating Frequently
Dec 25, 2017 8:05 PM UTC

Hi Kim,

I licensed and downloaded the same file (119809819) on my end and opened it with Illustrator CC and did not encounter the same. The file seems to be fine.

Could you please confirm on which application are you trying to open the image with?

Also, could you please try to download the image using a different browser. To download the image again follow the steps below:

  • Go to stock.adobe.com
  • Go to license history

  • Click on Download

If you still face troubles, feel free to update this thread so that we can further assist you.

Regards

Twarita

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    kas77Author
    Participant
    Dec 26, 2017 12:08 AM UTC

    Thanks for answering. I tried, but it doesn't work. I only have Photoshop, not Illustrator, unfortunately. But, I've opened AI files in photoshop before just fine (through other stock on this website), so I didn't envision it being a problem. Sadly, this one comes out super small and pixilated no matter what I try. From now on I will avoid AI files, but I hadn't encountered any issues with them in the past.

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    joon.StockCorrect answer
    Participating Frequently
    Dec 27, 2017 9:41 PM UTC

    I found the following may be of your need.  Regards,

    https://pixel77.com/open-vector-ai-eps-files-photoshop/

    Translate
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