Skip to main content
Participant
March 14, 2018
Answered

Images got licensed automatically without my consent?

  • March 14, 2018
  • 1 reply
  • 347 views

I am a long long time user of Adobe, and recently got a membership to Stock. I have loved it however...

after spending hours and hours on a project, saving previews to a library and going over them with my husband...i had two images left available and was going to license two extra images as well. when I went to license them... it was going to charge me and said I have no images left!!!!! I went to my images and apparently I 'licensed' two images that I never wanted. They were indeed images that had been in my search results, but i dont even remember clicking on them much less licensing them. I have no idea how it happened but I have noticed some odd behavior from Adobe stock site. No other site does this... sometimes when i am browsing the browser freaks out and changes pages really suddenly...it will maximize a random thumbnail and then suddenly load a previous page of search results. Its so frustrating when it does this and it drives me nuts. its also embarassing when im trying to go over it with someone I am working with to show them some options. Maybe this is how the random images got licensed - an accident due to the browser going nuts? Has anyone else has this problem, I feel like i cant possibly be the only one!

Im really trying not to be upset about this but this feels like the final straw... I love Adobe to pieces and want to keep using it but not if this is going to happen. even if i wanted to keep using it, my husband who i am doing this project for, now does not trust Adobe at all and wants to use another stock image site.

Please help!

Thanks so much ❤️

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Gillian,

    I have added 2 image licenses to your account so that you can use them against different images.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    Community Manager
    March 14, 2018

    Hi Gillian,

    We apologize for the inconvenience caused to you. Could you please share the file IDs which are accidentally licensed so that we can further assist you?

    Regards

    Twarita

    Participant
    March 14, 2018

    #69653150

    #101590016

    These are the file IDs.

    Thanks so much for your prompt response!

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    March 15, 2018

    Gillian,

    I have added 2 image licenses to your account so that you can use them against different images.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita