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Kaikoma
Kaikoma
Participant
Jan 22, 2024 1:48 AM UTC
Question

Immediate charging after starting the free trial.

Hello I have the same issue. I have the All Apps plan and when I go to the stock images website, it asked me to start the free trial, after which I'll be charged $29.99/Mo. I am on the correct profile. 

 

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8 replies

Adobe Employee
EvilBug1
Adobe Employee
Jan 22, 2024 11:57 PM UTC

@Kaikoma Your account should work fine now. If it still doesn't work, sign out, clear cache, and login with the right profile again. 

 

Thank you for your patience.

EB

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Jan 22, 2024 8:19 AM UTC
    quote

    Hello I have the same issue. I have the All Apps plan and when I go to the stock images website, it asked me to start the free trial, after which I'll be charged $29.99/Mo. I am on the correct profile. 


    By @Kaikoma

    No, you don't have the same issue. You have a 10 assets per month subscription which is different from what the other have.

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    ABAMBO | Hard- and Software Engineer | Photographer
    Kaikoma
    KaikomaAuthor
    Participant
    Jan 22, 2024 2:30 AM UTC

    I actually just changed my plan to Photography+Stock Photos and it still wants me to pay, lol. 

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    tarabr
    Participant
    Jan 22, 2024 2:41 AM UTC

    I got a notification yesterday that said, "You have unlimited Adobe stock downloads".  I have logged in and out of Adobe thinking maybe it needed to be refreshed and still won't let me download without paying.

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    tarabr
    Participant
    Jan 22, 2024 2:18 AM UTC

    I hope you can help me too!  Mine also says my plan includes unlimited Adobe Stock downloads, but every item I search says I need to pay.

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Jan 22, 2024 8:28 AM UTC
    quote

    I hope you can help me too!  Mine also says my plan includes unlimited Adobe Stock downloads, but every item I search says I need to pay.


    By @tarabr

    You need to contact your plan administrator. Either they can solve the problem for you or they need to contact Adobe customer service. You can't use the link I provided to @Kaikoma , as you are on a Teams or an Enterprise plan, and with those plans your internal support does the first level support and they need to contact Adobe if that does not help. Joshua can't help you at all. 

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    ABAMBO | Hard- and Software Engineer | Photographer
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