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lucasg1955513
Participant
May 14, 2019
Answered

improper billing

  • May 14, 2019
  • 1 reply
  • 231 views

A month ago I signed the Adobe stock, so in the same week I canceled because I had already downloaded the 10 free images.

Now, 1 month later, I was charged from my card the value of the subscription, I wanted to know what to do in this case, since I canceled this subscription in the free period.

This topic has been closed for replies.
Correct answer WendellaBee

Hello L. G.,

I show that your subscription was cancelled and a credit has been issue. You'll need to wait for your bank to process the refund, usually 5 to 10 business days.

EBQ

1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
May 14, 2019

Hello L. G.,

I show that your subscription was cancelled and a credit has been issue. You'll need to wait for your bank to process the refund, usually 5 to 10 business days.

EBQ

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