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Melissa33199305lwxd
Participant
October 26, 2023
Answered

Incorrect charge

I just noticed that I have been charged $29.99 for Adobe Stock for three months. I did not buy this nor the free trial I keep reading about.  I want this cancelled.. when I log into adobe there is no record of my card or an account.

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Liza5C0CCorrect answer
Participating Frequently
October 27, 2023

Hello @Melissa33199305lwxd, the email you are using on forums does not have a linked Adobe Stock subscription.

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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3 replies

Melissa33199305lwxdAuthor
Participant
October 27, 2023

Thanks Liza, yes I know, in fact none of the emails I have a linked to an Adobe subscription. this is the problem. This charge is coming up on my credit card with no subsciption.  I am contacting the support as you suggested thank you.

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    Liza5C0CCorrect answer
    Participating Frequently
    October 27, 2023

    Hello @Melissa33199305lwxd, the email you are using on forums does not have a linked Adobe Stock subscription.

    Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    October 27, 2023

    If you do not see this subscription on your Adobe account, I suppose it's possible that you subscribed using a different email address. You will need to contact Adobe directly to determine which email address that might be. 

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Disable Pop-up blockers.

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    Jill C., Forum Volunteer
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