incorrect file attached to template i licensed and downloaded

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I downloaded a template for a business card, and was given a completely different file when I went to open it. I would really like the template that I selected, but it keeps giving me a different file.

illustrator_templates

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twaritar3263062Correct answer

Participating Frequently

Bob,

We've checked the file at our end and can confirm that the licensed version of the file is indeed different from the one in the preview. The file will be removed from the website.

Also, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

twaritar3263062Correct answer

Participating Frequently

Bob,

We've checked the file at our end and can confirm that the licensed version of the file is indeed different from the one in the preview. The file will be removed from the website.

Also, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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twaritar3263062

Participating Frequently

Hi Bob,

Sorry for the trouble it has caused to you.

Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

Regards,