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Participant
December 8, 2018
Answered

incorrect file attached to template i licensed and downloaded

  • December 8, 2018
  • 4 replies
  • 276 views

I downloaded a template for a business card, and was given a completely different file when I went to open it.  I would really like the template that I selected, but it keeps giving me a different file.

This topic has been closed for replies.
Correct answer twaritar3263062

Bob,

We've checked the file at our end and can confirm that the licensed version of the file is indeed different from the one in the preview. The file will be removed from the website.

Also, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

4 replies

twaritar3263062
twaritar3263062Correct answer
Participating Frequently
December 10, 2018

Bob,

We've checked the file at our end and can confirm that the licensed version of the file is indeed different from the one in the preview. The file will be removed from the website.

Also, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

twaritar3263062
Participating Frequently
December 10, 2018

Hi Bob,

Sorry for the trouble it has caused to you.

Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

Regards,

Twarita

Participant
December 8, 2018
John T Smith
Community Expert
Community Expert
December 8, 2018

If you downloaded from Adobe, you need to post the link you used so someone may check

If not from Adobe, you need to talk to the template author on that site