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E
eddiew8914889
Participant
March 30, 2022
Answered

Incorrect image download

  • March 30, 2022
  • 2 replies
  • 225 views

 I licensed image #222382693, but that is not the image that downloads. (see attached). It appeasr that image #222727233 downoads instead.

This topic has been closed for replies.
Correct answer Contributor1

Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. We will likely need to remove both assets listed. Thank you for the report and sorry for the problem with the asset.

2 replies

C
Community Manager
Contributor1Community ManagerCorrect answer
Community Manager
March 30, 2022

Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. We will likely need to remove both assets listed. Thank you for the report and sorry for the problem with the asset.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 30, 2022

It looks like the previews got exchanged, as 222727233 contains what you are looking for, I've tested that. Maybe there is a possibility for Adobe to change the previews respectively. @Contributor1 may have a solution.

 

Meanwhile, if you need #222382693 you can licence #222727233 as you will get as this what you need/want. Contributor1 should be able to return the lost licence asset.

ABAMBO | Hard- and Software Engineer | Photographer
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