incorrect image download

Forum|Forum|3 years ago
September 22, 2022
2 replies
138 views

I licensed/downloaded image 294184233 (angry tiger) but what downloaded was definitely bored tiger and not the image I wanted. I can't find anywhere to contact customer support about this except in this public forum...

This topic has been closed for replies.

Abambo

Community Expert

This is for @Contributor1 to check. If it is correct, that the preview is wrong, the asset will be deleted and there is no way to get the asset you wanted. You will need to choose a different asset instead.

ABAMBO | Hard- and Software Engineer | Photographer

Kevin Stohlmeyer

Community Expert

You can contact Adobe Care by logging onto the site here:

https://helpx.adobe.com/support.html

and clicking the chat icon on the bottom right.

I downloaded the asset you listed and received the correct version. What is the name of the asset that was downloaded?

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