Incorrect image license download

Forum|Forum|8 years ago
August 4, 2017
1 reply
244 views

I licensed an image, but what comes in the download doesn't match what I licensed.

Hand drawn science formulas on chalkboard for background - image | Adobe Stock

FILE #: 90156727

Please confirm, and help me get the correct image to download.

This topic has been closed for replies.

Correct answer twaritar3263062

Hi Pumice,

I apologize for the inconvienience.

I tried to check the same at my end and I agree that it is a different image from what it shows in the thumbnail. Therefore I will be reporting it to the concerned team so that it can be fixed.

Additionally, I see that you had licensed this file and since it is a faulty image, I have added 1 credit in your account so that you can license a different image instead.

Let me know if that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

twaritar3263062Correct answer

Participating Frequently

Hi Pumice,

I apologize for the inconvienience.

I tried to check the same at my end and I agree that it is a different image from what it shows in the thumbnail. Therefore I will be reporting it to the concerned team so that it can be fixed.

Additionally, I see that you had licensed this file and since it is a faulty image, I have added 1 credit in your account so that you can license a different image instead.

Let me know if that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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