Incorrect Invoice, apparently problem with payment, billing amount was debited

Question

Hi,First I have to say that the way to get actual support is a huge mess. I've been searching for a way to talk (or chat) with a human staff member for about 30mins now. "Real help from real people" is a joke. Now to my problem: I purchased a credit pack last week, credits appeard in my account & the billing amount was deducted via paypal. In my account it says there is a problem with my payment so I took a look at the invoice today and saw the date is september 2021?I need a correct invoice for my taxes. What I do not understand is why there is a problem in the first place, when the amount was transferred from my paypal account and the credits were credited to my account... So I'd really prefer if a human being can look into my account and tell me what's going on. And please give your paying customers with specific requests access to support.

Abambo · Answer

Adobe customer care is the right place to handle this. Type "agent" to pass through the initial chat bot. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

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