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jamien81209362
Participant
Oct 19, 2018 6:03 PM UTC
Answered

Incorrectly Licensed Image

While browsing the Adobe Stock site, the page kept jumping around, and a photo was incorrectly licensed for my team account.

The File is #206114705. We don't want this image in our list of licensed photos, how can it be unlicensed?

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Oct 22, 2018 6:34 PM UTC

    Hi Jamie,

    I apologize for such an experience.

    As we don't have that option to unlicense any image which has been licensed once, I've added 1 license to your teams account which you can use for a different image.

    Let me know if that helps!

    Regards,

    Sheena

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    3 replies

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Oct 22, 2018 6:34 PM UTC

    Hi Jamie,

    I apologize for such an experience.

    As we don't have that option to unlicense any image which has been licensed once, I've added 1 license to your teams account which you can use for a different image.

    Let me know if that helps!

    Regards,

    Sheena

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      jamien81209362Author
      Participant
      Oct 24, 2018 8:08 PM UTC

      Thanks, Sheena--I appreciate it!

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      Sheena Kaul
      Sheena Kaul
      Legend
      Oct 24, 2018 9:14 PM UTC

      You are welcome!

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