Skip to main content
A
ariannam72640413
Participant
February 6, 2019
Answered

Incorrectly, we bought the photo with code 150936311

  • February 6, 2019
  • 2 replies
  • 336 views

Good morning,

yesterday, with the account <Removed by the moderator>, I buying the credits, incorrectly, we bought the photo with code 150936311. We did not download it because we do not need to use it. We therefore ask for the replacement with photo code 111878511. Certain of your welcome reply, kind regards.

Arianna Mencarelli

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Arianna,

    I'm sorry for the troubles.

    Since we don't have any option for the replacement file, I've added 1 license to your account so that you can license the file# 111878511 as per your requirements.

    Hope that helps!

    Regards,

    Sheena

    2 replies

    A
    ariannam72640413Author
    Participant
    February 6, 2019

    Thanks Sheena, we have solved the problem!

      Sheena Kaul
      Sheena Kaul
      Legend
      February 6, 2019

      You are welcome!

      Sheena Kaul
      Sheena KaulCorrect answer
      Legend
      February 6, 2019

      Hi Arianna,

      I'm sorry for the troubles.

      Since we don't have any option for the replacement file, I've added 1 license to your account so that you can license the file# 111878511 as per your requirements.

      Hope that helps!

      Regards,

      Sheena

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices