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ariannam72640413
Participant
Feb 6, 2019 9:48 AM UTC
Answered

Incorrectly, we bought the photo with code 150936311

Good morning,

yesterday, with the account <Removed by the moderator>, I buying the credits, incorrectly, we bought the photo with code 150936311. We did not download it because we do not need to use it. We therefore ask for the replacement with photo code 111878511. Certain of your welcome reply, kind regards.

Arianna Mencarelli

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Feb 6, 2019 10:52 AM UTC

    Hi Arianna,

    I'm sorry for the troubles.

    Since we don't have any option for the replacement file, I've added 1 license to your account so that you can license the file# 111878511 as per your requirements.

    Hope that helps!

    Regards,

    Sheena

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    3 replies

    ariannam72640413Author
    Participant
    Feb 6, 2019 11:22 AM UTC

    Thanks Sheena, we have solved the problem!

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      Sheena Kaul
      Sheena Kaul
      Legend
      Feb 6, 2019 11:30 AM UTC

      You are welcome!

      Translate
      Sheena Kaul
      Sheena KaulCorrect answer
      Legend
      Feb 6, 2019 10:52 AM UTC

      Hi Arianna,

      I'm sorry for the troubles.

      Since we don't have any option for the replacement file, I've added 1 license to your account so that you can license the file# 111878511 as per your requirements.

      Hope that helps!

      Regards,

      Sheena

      Translate
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