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C
CapriVal
Participant
March 31, 2023
Answered

Invoice Structure & Billed Amount discrepancy with actual card deduction amount

  • March 31, 2023
  • 1 reply
  • 305 views

Hi

I'm looking for someone I can contact to correct the invoice that is autogenerated from ondemand photo.

The billed amount and the amount deducted from credit card is different.

The invoice to address needs to be edited and I cannot do it in the "user profile".

Please have someone contact me asap - I have no issue downloading the invoice from the site. Its the invoice contents and the accuracy of $ deduction I have a problem with. 

This topic has been closed for replies.
Correct answer Abambo

Check with Adobe customer care: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
March 31, 2023

Check with Adobe customer care: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
E
Emlak30870265aqnw
Participant
July 4, 2023

i am having the same problem. The invoice amount and the amount withdrawn from my credit card are different. While talking to live support, they end the call. Why don't you help me?

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
July 4, 2023

Sporadically, chat sessions close prematurely, because of a technical issue. You need to reconnect then.

ABAMBO | Hard- and Software Engineer | Photographer
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