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A
arossello
Participating Frequently
July 10, 2022
Question

Is Adobe Stock not for prime time?

  • July 10, 2022
  • 1 reply
  • 686 views

We've been testing the stock library service from Adobe for a while and just downloaded a batch of 7 clips for a project. There are a few features missing from this library service that I won't go into here (e.g., no batch purchasing option), however the key issue that is making us think maybe this isn't a serious offering from Adobe is the following: every invoice (again, no batch processing, so we have 7 invoices to process) contains a 'product id on the line item.' Presumably, this would be the clip id from the library...however, while trying to manually link each invoice to the actual clip it references, we noticed that every invoice has the same product id...and that id is for a clip that we did not purchase. So, effectively, we have 7 invoices for the same clip that we never downloaded and licensed. Anyone else have this issue?

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1 reply

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
July 11, 2022

Is this in regards to using the Stock API for downloading files?

A
arosselloAuthor
Participating Frequently
July 11, 2022

This is regarding purchasing clips as a human through the Adobe Stock website. Do you have additional info to share regarding the invoicing system and why this would be happening? Is there something unclear about my post that I can help clarify?

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    July 11, 2022

    The invoice is generic, many customers have asked for specific asset information in the invoices and I will continue to forward these requests to our product team. That being said you can see the assets you've licensed in your License History under the profile menu.

     

    We don't currently have a way to license in a batch, however you may consider buying one of our multi-asset subcriptions, https://stock.adobe.com/plans or credit packs, https://stock.adobe.com/plans#get-credits if you are going to license assets frequently. These give you a quota to license from. There are some discounts with subscriptions and credit packs. Subcriptions renew monthly and you can sign up for a year contract or a month-to-month subscription that can be cancelled at any time. Any plan that is more than 10 assets a month will allow you to use the subscription quota to license HD Videos.  Credit Packs are a one time non-renewing quota that expires one year after purchase. The plus is that you'll be licensing at a discount depending on the size of the subscription or credit pack. The negative is that you won't receive invoices for items that use your subscription or credit pack quota. 

     

    Either way, probably the easiest way to track your purchases from license history is to create libraries for your projects and save the licensed assets to a particular library for named for a client or project. The last library used is the default, but you can change the default library when you license any asset/video.

     

    I know, not the real solution to your issues. I will of course forward your request to the product team. Let me know if I missed anything or if you have any questions.

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