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danielea26059146
Participating Frequently
Jul 8, 2018 1:07 PM UTC
Answered

Is it possible to pay with PayPal from Italy?

I'd like to buy some credits in order to purchase some pictures on stock.adobe.com.

In past I bought them using a credit card (which I had hard times trying to figure out how to remove it from my account, see the other post of mine: Remove Credit Card Information - URGENT PLEASE  )

Now I don't have any credit card connected to my account (and I cannot/dont't want to pay with credit card anymore).

So I would like to understand if I can pay with PayPal or this option is disabled for my account.

I am asking this because If I try to purchase some credits I get a popup message with an error (I guess because I currently have no credit cards associated to my account). Unfortunately I don't see any option to select in order to pay with PayPal.

Please let me know.

Thanks

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twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Jul 11, 2018 1:57 PM UTC

Hi again Twarita,

the chat is not working for me..as per the Contact Customer Care option....

So, I just sent you a PV with my phone number.

Thanks


Hi Daniele,

The issue has been taken care off and resolved.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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9 replies

twaritar3263062
twaritar3263062
Participating Frequently
Jul 9, 2018 3:11 PM UTC

Hi Daniele,

Sorry to hear that you are facing issues while purchasing credits from Adobe Stock.

I would like to let you know that you can pay with PayPal from Italy. However, I believe you are unable to get that option because your credit card information is conflicting with the PayPal option.

Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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danielea26059146Author
Participating Frequently
Jul 9, 2018 6:10 PM UTC

Hello,

if I try to contact support team from the link you provided (Contact Customer Care) while I am logged in, I get the following error message:

"Something went wrong. Try again or contact us by phone , on Twitter , or in the community forums while we work on fixing this."

Please tell me how I can reach the support team or what to do in order to solve the issue.

Thanks

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twaritar3263062
twaritar3263062
Participating Frequently
Jul 9, 2018 6:55 PM UTC

Hi Daniele,

Please check your private message.

Regards,

Twarita

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