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danielea26059146
Participating Frequently
July 8, 2018
Answered

Is it possible to pay with PayPal from Italy?

  • July 8, 2018
  • 1 reply
  • 941 views

I'd like to buy some credits in order to purchase some pictures on stock.adobe.com.

In past I bought them using a credit card (which I had hard times trying to figure out how to remove it from my account, see the other post of mine: Remove Credit Card Information - URGENT PLEASE  )

Now I don't have any credit card connected to my account (and I cannot/dont't want to pay with credit card anymore).

So I would like to understand if I can pay with PayPal or this option is disabled for my account.

I am asking this because If I try to purchase some credits I get a popup message with an error (I guess because I currently have no credit cards associated to my account). Unfortunately I don't see any option to select in order to pay with PayPal.

Please let me know.

Thanks

This topic has been closed for replies.
Correct answer twaritar3263062

Hi again Twarita,

the chat is not working for me..as per the Contact Customer Care option....

So, I just sent you a PV with my phone number.

Thanks


Hi Daniele,

The issue has been taken care off and resolved.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

1 reply

twaritar3263062
twaritar3263062
Participating Frequently
July 9, 2018

Hi Daniele,

Sorry to hear that you are facing issues while purchasing credits from Adobe Stock.

I would like to let you know that you can pay with PayPal from Italy. However, I believe you are unable to get that option because your credit card information is conflicting with the PayPal option.

Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

D
danielea26059146Author
Participating Frequently
July 9, 2018

Hello,

if I try to contact support team from the link you provided (Contact Customer Care) while I am logged in, I get the following error message:

"Something went wrong. Try again or contact us by phone , on Twitter , or in the community forums while we work on fixing this."

Please tell me how I can reach the support team or what to do in order to solve the issue.

Thanks

twaritar3263062
twaritar3263062
Participating Frequently
July 9, 2018

Hi Daniele,

Please check your private message.

Regards,

Twarita

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