Is the preview download paywall a bug or a "feature?"

Question

A lot of us can no longer download previews (still or video), and are met with a subscription paywall. There is confusion on the forum on whether or not this is intentional on Adobe Stock's part. Some folks are being told by support that this is simply how things are now, while some others with subscriptions are still unable to download previews. I'd like Adobe to answer this for us: Is this a bug or a "feature?"

If this is a bug, ok, please figure it out, and soon. Good luck to your team.

If this is a "feature," this is astonishly shortsighted. I pay for Creative Cloud, I pay for Frame.io, and I spend THOUSANDS for stock credits on individual client projects annually. If I have to pay YET MORE money just so I can utilize a critical piece of every stock footage workflow, I will switch providers. I have multiple client projects with stock footage underway at the moment and this kind of workflow disruption (which, if intentional, is tantamount to extortion) is simply unacceptable.

(If it matters, I'm on Windows, using Chrome Version 140.0.7339.208 (Official Build) (64-bit) but I get this on every browser )

Liza5C0C · Accepted Answer

Thank you for your feedback. I'll make sure to share it with our product team.

This is expected behavior. In order to Download Preview, an active Adobe Stock subscription is required.

Note:

- Adobe Stock credit pack is not considered subscription.

- Having Creative Cloud subscription also does not count as an Adobe Stock subscription.

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