Is this even serious?
I have decided to post this here:
For many years I have been a happy Photoshop-man, and a loyal customer. I also never had any problems with my monthly charge of 117 NOK pr month.
But it all took a very odd turn when I decided to try Premiere Pro, for movie productions, such as documentaries etc. So far so good. The offer/price was supposedly 236 NOK a month. I thought it was expensive, but still worth it, after reading the reviews and my plans to have a good production-program with a company I thought I could thrust.
Suddenly I noticed in my bank that I was being charged 353 (!!!) NOK the day after the withdrawl of the amount for the program I actually signed up for, Premiere Pro. And this has been going on every month now. BUT: I do not even know what Adobe Stock is, so why would I sign up for it??! I signed up for Premiere Pro, and the price was supposed to be 236 NOK a month. And this was after strong concideration, because Premiere Pro and Photoshop was already pricy enough. So when I noticed that Adobe is actually charging me an extra 353 NOK for something I don`t know what is, I was shocked. To be presise: I have never signed up for Adobe Stock.
I tried to talk to a person in the chat-service, and I asked to talk to a person. But even after this, I was never really sure if the person was a real person or a robot, because he/she never really answered my questions. They just gave me offers, and never really answered anything about the Stock-program. But I realized it was a person because of some specific answers, but they were still diffuse in terms of the real matter. The staff somehow tried to manipulate the situation to "giving me a good offer in this financial crisis" etc etc. ( I have copied the whole conversation ). It was offer after offer, and I said I wanted to cancel the whole thing, absolutely everything, because I was starting to sense fraud.
After the final offer, I needed extra time to answer, but I didn`t use that long ( I write in touch-method ), but still I was interrupted, when writing my answer, that "It seemed like I had pulled out of the conversation", so they finished the chat.
I have now seen my plans, and Adobe will charge me an extreme amount if I cancel the plans. I have already cancelled my photoshop-plan, and paid the fee. But the amount they want for cancelling the Stock-thing, is just over my head.
And no, I have never signed up for a free trial and let it last for more then 2 weeks. Why should I? I signed up for the videprogram, not something I have never heard of.
If anybody can give me any advice, experiences etc, I would really appretiate it. I am not going to pay a gigantic fee for something I have never signed up for. This is both shocking and dissapointing. And I think I should get a refund for the months charged, instead of paying an extreme fee for cancelling.
Best regards
