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Correct answer twaritar3263062

Hi Arthur,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month (one-year) plan on 09 May 2018. The subscription has been suspended due to payment issues and that is the reason you are unable to self-cancel your subscription.

Please reach out to our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach out to our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

1 reply

twaritar3263062
Community Manager
twaritar3263062Community ManagerCorrect answer
Community Manager
November 26, 2018

Hi Arthur,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month (one-year) plan on 09 May 2018. The subscription has been suspended due to payment issues and that is the reason you are unable to self-cancel your subscription.

Please reach out to our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach out to our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita