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seven.7
Participating Frequently
February 28, 2025
Question

Issue Accessing Stock Downloads with Subscription

  • February 28, 2025
  • 4 replies
  • 559 views

Despite having a subscription, I’m seeing the 'Try it for free' message on the stock page instead of being able to download stock. Can someone assist with this issue?Also, for the assets, could you clarify which type of license is provided (Standard, Enhanced, or Extended)?

    4 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 2, 2025

    Your online account shows what you're paying for.

    https://account.adobe.com/plans

     

    Stock has several plan tiers available.

    https://stock.adobe.com/plans

     

    A Standard license will usually suffice for most use cases.  But if you need more than that, Enhanced or Extended licenses are available for additional fees.

    https://stock.adobe.com/license-terms

     

     

    Nancy O'Shea— Product User & Community Expert
      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      February 28, 2025
      quote

      Also, for the assets, could you clarify which type of license is provided (Standard, Enhanced, or Extended)?


      By @seven.7

      The type of licence is shown with the asset:

      Different assets have different licences. Photos, illustrations, and vectors come with a standard or an extended licence (your choice). Premium assets (careful: they are expensive) came with an enhanced licence. Videos come under an enhanced licence. Templates, too, come with an enhanced licence.

      ABAMBO | Hard- and Software Engineer | Photographer
      L
      Liza5C0C
      Participating Frequently
      February 28, 2025

      Hello @seven.7. Could you please clarify when the issue started happening? I can see that you were able to license stock images on 01/30.

      S
      seven.7Author
      Participating Frequently
      March 1, 2025

      Last month, I started my subscription, and it mentioned that I'd have access to millions of free photos. However, when I clicked on that option, it only showed 10 free images and then prompted me to buy a plan. Can you clarify why the description doesn’t match what’s available?

      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      March 1, 2025

      You have access to any of the ~600 million assets in the Adobe Stock database; however, the number that you can license per month is determined by the subscription you have chosen. The 10-image per month subscription is one of the mst common sucbscription levels.

      Jill C., Forum Volunteer
        Jill_C
        Community Expert
        Jill_CCommunity Expert
        Community Expert
        February 28, 2025

        Do you have more than one Adobe logon ? Check the account which you've logged on with to confirm that there is an Adobe stock subscription attached to it.

        Jill C., Forum Volunteer
        S
        seven.7Author
        Participating Frequently
        February 28, 2025

        Yes

         

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