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MMMoises
Participant
March 24, 2023
Answered

Issue with downloading free images from Adobe Stock as a 'Creative Cloud All Apps' user

I am a user of the 'Creative Cloud All Apps' plan and when I try to download an image from the Free section of Adobe Stock, I get these error... How can I fix this?

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    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    April 3, 2023

    I live in Istanbul, but currently I'm in Colombia (my home country) on vacation, and I'll be here for a few more weeks and in other Latin American countries before returning to Turkey. Do you think the location from where I connect has anything to do with it?


    Some countries are restricted from viewing some content. The country you chose when you created your Adobe ID can limit what assets are available to you.

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    12 replies

    WendellaBee
    WendellaBee
    Inspiring
    March 27, 2023

    When browsing the Adobe Stock website it is best to sign in to see all content available to you.

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    MMMoisesAuthor
    Participant
    April 3, 2023

    Thanks for the reminder! I always make sure to sign in whenever I connect to Adobe Stock so I can access all the available content. However, I'm currently having an issue where the content I'm trying to download appears as free, but the website won't let me download it. Do you have any suggestions on how to resolve this?

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    vmme98_
    Participant
    May 24, 2023

    Hi, did you manage to solve this issue? I have the same and can't figure out why it's not working. 

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    March 25, 2023

    For access to the free content on Adobe stock, you only need an Adobe ID, you do not need a subscription. I would, therefore, suspect a problem with your browser or network. Try with a different browser and/or clear the cache and cookies.

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    ABAMBO | Hard- and Software Engineer | Photographer
    MMMoisesAuthor
    Participant
    March 27, 2023

    Hi Abambo! Thank you for your response. I tried two things: I used a different browser (Safari) and it didn't work, and I also tried using the Brave browser in incognito mode and it didn't work either... Honestly, I don't know what to do, but Adobe is not allowing me to download any images from their Free section (previously I was able to).

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      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      March 27, 2023

      What is your country?

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      ABAMBO | Hard- and Software Engineer | Photographer
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