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Known Participant
January 16, 2023
Question

Issue with free assets (Premiere Pro)

  • January 16, 2023
  • 2 replies
  • 326 views

When I try to License&Download a template from the Essential Graphics > Adobe Stock > Free section, it says "An error occured during download from Adobe Stock server. Please try again." I tried another asset without downloading and then it says "This asset cannot be licensed." I closed&open Premiere Pro again, and downloaded templates seems as didn't downloaded.

How can i solve this?

 

(moderator added Premiere Pro to the subject for clarity)

This topic has been closed for replies.

2 replies

WendellaBee
Adobe Employee
Adobe Employee
January 24, 2023

Are you able to download the file directly from the Adobe Stock website?

Abambo
Community Expert
Community Expert
January 17, 2023

What is the asset id that did not work from inside of Premiere Pro?

ABAMBO | Hard- and Software Engineer | Photographer
Tibet SAuthor
Known Participant
January 24, 2023

I can't see asset id's but pretty much any one of them are not working.

Abambo
Community Expert
Community Expert
January 24, 2023

The assets id is the number attached to the asset.

ABAMBO | Hard- and Software Engineer | Photographer