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Participant
September 6, 2022
Answered

Just purchased image - it is a fake screen grab - refund please!

  • September 6, 2022
  • 2 replies
  • 426 views

I just purchased an image, and after downloading can see it is actually a fake generated landscape image of very poor quality. Totally unusable. No mention it is a fake image. I want a refund!

 

Image 381432304

This topic has been closed for replies.
Correct answer Contributor1

Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

2 replies

Contributor1Community ManagerCorrect answer
Community Manager
September 7, 2022

Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

Participant
September 7, 2022

Thank you so much. I wonder if in the future Adobe will deploy a report/chat function within a users Stock login itself. That would be awesome, very much a streamlined customer journey.

Abambo
Community Expert
Community Expert
September 7, 2022

I think @Contributor1 is the person we need here.

ABAMBO | Hard- and Software Engineer | Photographer
Participant
September 7, 2022

Thank you!