Participant

L'image ne correspond pas au format voulu ni au filtre appliqué lors de la recherche

Forum|Forum|22 days ago
June 5, 2026
返信数 2.
29 ビュー

Bonjour.
Je souhaiterai être remboursé du crédit utilisé pour acheter cette image : 2030017996

https://stock.adobe.com/fr/images/colorful-3d-pineapple-slices-and-juice-splash-vector-design/2030017996

En effet, l’image ne correspond pas au format de fichier souhaité. J’avais appliqué un filtre de recherche d’images vectorielles. Le fichier télécharger est un .svg (donc fichier vectoriel) cependant, c’est une image jpg déguisée fichier svg. Pas déllements vectoriels dans le fichier.
C’est un procédé fallacieux et trompeur.
Je souhaite également que ce (s) se soi(ent) plus accéssible via la recherche avec un tag d’images vectorielles car elle ne le sont pas.

Dans l’attente d’une suite favorable à ce litige, je vous souhaite une bonne journée.

C

Contributor1

Community Manager

Hello @smartshopper, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the assets.

For a refund/credit return please reach out to our customer care team below:

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

ppds_5471

Known Participant

This entire account appears to be AI generated JPGs pasted into AI files with no editing capabilities at all. I downloaded an asset I needed for work and it’s clearly a JPG, I test another one and it’s a JPG. It’s too bad, they are seemingly spamming

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C

Contributor1

Community Manager

Hello @ppds_5471, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the assets.

For a refund/credit return please reach out to our customer care team below:

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.