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krisk73725537
krisk73725537
Participant
August 6, 2018
Answered

Licence purchased for one photo - problem for a year

  • August 6, 2018
  • 2 replies
  • 968 views

The question is definitely to the staff. Ive purchased a licence  coz I needed to buy just one photo. It was couple months ago. Since that time I pay for the licence monthly and cannot sign out without paying penalty.

Guys... its like crime in a daylight! look at my accout - I have one photo and dont use, dont need your service . YES, Ive missed this 14 days time but its not an argument since I dont use service at all. When you dont want car leasing any more - go on, take that car and end of the story. So go on - take that picture and thats all but dont want me to pay you 50% of year contract. I dont even log in...

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Still waiting for callback.........

    On Fri, 24 Aug 2018 at 5:44 am, Sheena Kaul <forums_noreply@adobe.com>


    Hi Brydie,

    I've just received the confirmation from my team that you were contacted and the subscription was cancelled and also the refund has been processed.

    Regards,

    Sheena

    2 replies

    琳劉75603921
    琳劉75603921
    Participant
    August 25, 2018

    I also encountered the same problem and felt like I was going crazy. The user experience is too bad, I only want to use it for a month, and when I bond the credit card, I was not told that after fourteen days cancel or I should pay 50%of one year payment. This is cheating! !

    PopBo999
    PopBo999
    Participating Frequently
    August 26, 2018

    Fortunately my issue is now resolved and due to be closed off.

    Sheena Kaul
    Sheena Kaul
    Legend
    August 6, 2018

    Hi Kris,

    I checked your account and I see that you'd subscribed to the 10 images/month plan for which you're being billed monthly.

    I understand that you don't need the entire plan and just wanted to buy 1 image but currently what you're seeing are the terms of the the subscription plans.

    Kindly revert to my private message.

    Regards,

    Sheena

    PopBo999
    PopBo999
    Participating Frequently
    August 23, 2018

    I am taking legal action and suing you for accessing my bank account. This

    is fraud!

    On Thu, 23 Aug 2018 at 12:54 am, twaritar3263062 <forums_noreply@adobe.com>

    Sheena Kaul
    Sheena Kaul
    Legend
    August 23, 2018

    Hi Brydie,

    I believe we'd already discussed about your issue and  callback was scheduled for the same.

    Let me know if that's not the case.

    Regards,

    Sheena

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