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krisk73725537
krisk73725537
Participant
August 6, 2018
Answered

Licence purchased for one photo - problem for a year

  • August 6, 2018
  • 19 replies
  • 983 views

The question is definitely to the staff. Ive purchased a licence  coz I needed to buy just one photo. It was couple months ago. Since that time I pay for the licence monthly and cannot sign out without paying penalty.

Guys... its like crime in a daylight! look at my accout - I have one photo and dont use, dont need your service . YES, Ive missed this 14 days time but its not an argument since I dont use service at all. When you dont want car leasing any more - go on, take that car and end of the story. So go on - take that picture and thats all but dont want me to pay you 50% of year contract. I dont even log in...

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Correct answer Sheena Kaul

    Still waiting for callback.........

    On Fri, 24 Aug 2018 at 5:44 am, Sheena Kaul <forums_noreply@adobe.com>


    Hi Brydie,

    I've just received the confirmation from my team that you were contacted and the subscription was cancelled and also the refund has been processed.

    Regards,

    Sheena

    19 replies

    琳劉75603921
    琳劉75603921
    Participant
    August 25, 2018

    I also encountered the same problem and felt like I was going crazy. The user experience is too bad, I only want to use it for a month, and when I bond the credit card, I was not told that after fourteen days cancel or I should pay 50%of one year payment. This is cheating! !

    PopBo999
    PopBo999
    Participating Frequently
    August 26, 2018

    Fortunately my issue is now resolved and due to be closed off.

    Sheena Kaul
    Sheena Kaul
    Legend
    August 6, 2018

    Hi Kris,

    I checked your account and I see that you'd subscribed to the 10 images/month plan for which you're being billed monthly.

    I understand that you don't need the entire plan and just wanted to buy 1 image but currently what you're seeing are the terms of the the subscription plans.

    Kindly revert to my private message.

    Regards,

    Sheena

    PopBo999
    PopBo999
    Participating Frequently
    August 23, 2018

    I am taking legal action and suing you for accessing my bank account. This

    is fraud!

    On Thu, 23 Aug 2018 at 12:54 am, twaritar3263062 <forums_noreply@adobe.com>

    Sheena Kaul
    Sheena Kaul
    Legend
    August 23, 2018

    Hi Brydie,

    I believe we'd already discussed about your issue and  callback was scheduled for the same.

    Let me know if that's not the case.

    Regards,

    Sheena

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