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happidevil
happidevil
Participant
May 13, 2020
Question

Licenced Incorrect Image

  • May 13, 2020
  • 2 replies
  • 333 views

I opened an image [79912219] in a "new window" and licenced it, but once I hit "licence" I saw that it was the incorrect image [83956680]. How do I remove this [83956680] and get my credit back? It would have been nice if there was a "pop up" catch that confimed this was the image to licence. I litereally hit licence, and before the site finished spooling I saw that it was wrong. A "confirmation click" would have stopped that. Please advise, thank you.

This topic has been closed for replies.

2 replies

S
Sunny_website5FDC
Participant
May 4, 2022

Hi,

can you please remove the licence of images, 

#300657927

 #223515185

#296056974 

#187031743

#282057154

#64142262

#37464918

#194042439

I am so sorry, I found these accidentally licenced, in my account.

Thank you so much

 

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
May 4, 2022

@Sunny_website5FDC 

I can see that these were licensed through an Enterprise account. Please reach out to your administrator for assistance. This is not something we can do through the user forum.

V
Vani_100
Participating Frequently
August 28, 2020

Hello happidevil,

I have verified that you have licensed asset id 83956680] and have granted you a replacement license. Please delete asset from any downloads or library at your end.

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