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graficas48032283
Participant
January 18, 2023
Answered

License error

  • January 18, 2023
  • 1 reply
  • 285 views

I try to purchase a license but I have this error message:
"No download packs available (Download#531558796; license #1; license type #5; product #314855773; product key: / Applications/stockPT1, entitlement #38614686; member #38189074 ecc."

I really need the picture, the client is waiting for a big job to complete.

ASAP!!!

This topic has been closed for replies.
Correct answer WendellaBee

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

Be sure to get a case number and share it with me here.

1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
January 18, 2023

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

Be sure to get a case number and share it with me here.

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