christy23109248x6w7

Participant

Question

License History Error Code - Unable to help

Forum|Forum|4 years ago
February 18, 2022
4 replies
257 views

Haven't been able to access my license history only recieve an error. There is a JavaScript error in the code. Unfortunately customer service is garbage and I can't get past anyone other than a person is cut and pasting canned responses. Been bounced around multiple times being told the same troubleshooting. The link does not work. If someone on the technical side just look at code YOU WILL SEE THE ERRORS. At this point I'm about to use up my current assets and cancel the service.

Troubleshooting

This topic has been closed for replies.

Adobe Employee

Please try again, team has posted a fix and this should be resolved now. Please post here if there are any issues.

Community Expert

Community Expert

I see my licence history correctly. So, these are the things to try:

Delete the browser cache and proxies. If that does not help:
Open a private session.
Change your browser.
Change the computer (i.e., desktop/laptop to iPad).
Change the network.

ABAMBO | Hard- and Software Engineer | Photographer

Participant

I have this same issue, did a chat with an agent and was told to check back in 72hrs, that was Friday, now it's Monday.

Participant

I can't access the License History page for my account. I keep getting error code 403, invalid request on multiple browsers:


error
code	403
application_code	"INVALID_REQUEST_IP"
x_request_id	"(deleted for security just in case)"

Community Expert

Community Expert

Works for me. Are you behind a corporate firewall?

ABAMBO | Hard- and Software Engineer | Photographer

Participant

I'm not behind a coporate firewall. I just tried with a vpn and still got the same error.