Skip to main content
Participant
September 16, 2025
Question

Licensed an image by mistake

  • September 16, 2025
  • 1 reply
  • 111 views

Hello,

 

Yesterday I licensed an image by mistake file #446872762 and not sure if its possible to return it? I tried to find someway or automatic system to solve this issue but I couldn't.  Any suggestions?

1 reply

Abambo
Community Expert
Community Expert
September 16, 2025

You simply can't unlicense assets. As the asset is a premium asset, that costs more than one credit, you got asked for confirmation and you confirmed the licensing. Normally licensing operations are not refundable.

 

May be @Liza5C0C or @Riya123 may help here.

ABAMBO | Hard- and Software Engineer | Photographer
Participant
September 17, 2025

For some reason my browser didn't display the credits or maybe I didn't pay attention because I was buying a bunch of images. But in case if I could just downgrade the license to standard from premium because right now I payed for a license that I don't need by mistake. 

Abambo
Community Expert
Community Expert
September 18, 2025

There is no possibility to downgrade a premium asset to a standard asset. 

 

And you did not pay attention, unfortunately. 

 

There are only Riya or Liza who could be able to help here. You have to wait for them to come on-line and check your message.

ABAMBO | Hard- and Software Engineer | Photographer