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GenesisCA
Participant
May 4, 2018 3:15 PM UTC
Answered

Licensed image 37434412 crashes

Hi,

I have licensed image number '37434412' and every time I download the file on Mac and PC it does not open.

Please can you send me the file that opens in illustrator.

Kind regards

Charles

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twaritar3263062
twaritar3263062Correct answer
Participating Frequently
May 8, 2018 4:15 PM UTC

Hi Charles,

I understand your concern, however, we are not being able to provide you with the illustration since the file was not properly submitted by the contributor.

Also, I see you have licensed the file (37434412) under your team's account. I would request you to contact the support team directly from the team's portal for further assistance.

Regards

Twarita

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7 replies

twaritar3263062
twaritar3263062
Participating Frequently
May 4, 2018 6:21 PM UTC

Hi Charles,

Our product team has confirmed that the above file(37434412) is corrupted. I have added an image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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GenesisCAAuthor
Participant
May 8, 2018 9:46 AM UTC

Hello Twarita.

This Doesn't help.

I have used these images in a design which is sold as an idea for a client.

I need these illustrations.

Please help further. G

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twaritar3263062
twaritar3263062Correct answer
Participating Frequently
May 8, 2018 4:15 PM UTC

Hi Charles,

I understand your concern, however, we are not being able to provide you with the illustration since the file was not properly submitted by the contributor.

Also, I see you have licensed the file (37434412) under your team's account. I would request you to contact the support team directly from the team's portal for further assistance.

Regards

Twarita

Translate
twaritar3263062
twaritar3263062
Participating Frequently
May 4, 2018 5:08 PM UTC

Hi Charles,

We apologize for the inconvenience caused to you. Let me get this checked for you by my concerned team. I will update you as soon as I hear from them. Appreciate your patience.

Regards

Twarita

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GenesisCAAuthor
Participant
May 4, 2018 3:28 PM UTC

Yes

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jane-e
Community Expert
jane-eCommunity Expert
Community Expert
May 4, 2018 3:50 PM UTC

I just downloaded and licensed the same image. It crashes Illustrator for me, too.

Illustrator 2018 (22.1)

OS 10.13.3

I'll move this from Forum Comments to Adobe Stock.

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jane-e
Community Expert
jane-eCommunity Expert
Community Expert
May 4, 2018 3:20 PM UTC

To clarify, is this from Adobe Stock?

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