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Answered

Licensed Image Downloads as Preview

Forum|Forum|8 years ago
October 9, 2017
1 reply
612 views

I licensed an image in Stock, but when I saved it to my library or tried to download, it still had the ID# and watermark on it. Right-clicking on the image told me I coulc license it. Not sure what is going on.

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Correct answer twaritar3263062

Hi Robert,

Can you please share the image number you are facing troubles with?

Also, would you mind downloading the image once again as shown in the screenshots?

Go to stock.adobe.com
Log in to your account
Click on the license history.

Click on the Image ID

Save it to your library or computer.

Let us know if you are still facing troubles!

Regards,

Twarita

twaritar3263062

Correct answer

Community Manager

Hi Robert,

Can you please share the image number you are facing troubles with?

Also, would you mind downloading the image once again as shown in the screenshots?

Go to stock.adobe.com
Log in to your account
Click on the license history.

Click on the Image ID

Save it to your library or computer.

Let us know if you are still facing troubles!

Regards,

Twarita

B

BobZ30Author

Known Participant

The two images that I was having trouble with were 1383624 and 13185595. It worked this time. I tried the same thing yesterday when I was working with the images and it didn't work. Whatever was the problem, isin't the problem any more. Thanks a lot.

twaritar3263062

Community Manager

I am glad that the issue got resolved for you, Robert.

Feel free to reach out to us in case you have any additional questions.

Regards,

Twarita

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