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emmam66060078
Participant
Mar 14, 2018 9:34 AM UTC
Answered

Licensed Image in error

I have licensed and saved File 117673258 in error, I was meant to save a preview for draft artwork.

Is there an option to undo the licensing of an image?

Thanks

Emma

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 14, 2018 12:37 PM UTC

    Hi Graeme,

    Kindly contact the support from within your admin console so that the correct resolution can be provided to Emma.

    Creative Cloud for teams

    Regards,

    Sheena

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    3 replies

    Sheena Kaul
    Sheena Kaul
    Legend
    Mar 14, 2018 12:18 PM UTC

    Hi Emma,

    I'm sorry to hear that you accidentally licensed an image from Adobe Stock website.

    I did check your account and see that you're assigned licenses on a teams plan for which you'll need to contact your team admin or Contact Customer Care for more details on this issue.

    Let me know if that helps!

    Regards,

    Sheena

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    Graeme Overton
    Participant
    Mar 14, 2018 12:24 PM UTC

    It doesn't help.

    I am the team admin for this subscription.  I don't see what I can do different to what Emma has already done?

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 14, 2018 12:37 PM UTC

    Hi Graeme,

    Kindly contact the support from within your admin console so that the correct resolution can be provided to Emma.

    Creative Cloud for teams

    Regards,

    Sheena

    Translate
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