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M
M-Z-Jay
Known Participant
September 8, 2017
Answered

Licensed image stuck on 'Download in AI' and won't open

  • September 8, 2017
  • 1 reply
  • 985 views

How can I change the settings so that the image downloads to computer rather than downloading to AI or Library?

I can see that I've licensed the image but am unable to download it.

This topic has been closed for replies.
Correct answer twaritar3263062

Unfortunately I am unable to access libraries due to incompatibility with our company’s IT systems.

Are you able to send me the image (as an AI) while your engineering team sort out the fix?

Kind regards

Emma Oliver

Graphic Designer | Work Winning Services | Group

m: 07970 922950 | e: emma.oliver@amey.co.uk<mailto:emma.oliver@amey.co.uk>

Amey | The Sherard Building | Oxford Science Park | Oxford | OX4 4DQ

<http://www.amey.co.uk/>


Sorry but that sort of functionality is not available so I won't be able to send you the file. I expect it will be resolved in the next couple of days. Will appreciate your patience.

Regards,

Twarita

1 reply

twaritar3263062
Community Manager
twaritar3263062Community Manager
Community Manager
September 8, 2017

Hi Emma,

Could you please help me with the image number you are unable to download?

Regards,

Twarita

M
M-Z-JayAuthor
Known Participant
September 8, 2017

130363351

Although it seems to be every image I want to download now defaults to 'Download in AI' rather than 'Download to Computer' and it won't let me change it back.

twaritar3263062
Community Manager
twaritar3263062Community Manager
Community Manager
September 8, 2017

We have identified the issue and our engineering team is working to fix it. We have a workaround for this. Save the image to a new library and then download it. Let me know if you require further assistance.

Regards,

Twarita

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