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JonCollins
JonCollins
Participant
March 20, 2018
Answered

Licensed image will not open in Illustrator

  • March 20, 2018
  • 2 replies
  • 476 views

Hi

I have recently bought two images through Adobe Stock using up 2 credits - one downloads, opens and works perfectly, and the other doesn't.

The image that isn't working is here:

Heart and circulatory system - Buy this stock vector and explore similar vectors at Adobe Stock | Adobe Stock

The item number is FILE #: 48275611

The error message I get when I try to open in Illustrator is:

"The operation cannot complete because of an unknown error." - which isn't very helpful!

Looking around the forums I've seen this post - Re: AI 2017 Won't Open any new files

This seems to be the error I am experiencing - is the image in question corrupted?

The other image I bought works fine from the same source - so I'm not sure what the issue is. I'm using the latest version of Illustrator.

Thanks

Jon

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Jon,

    I have checked the above-mentioned file(48275611) with our product team and found that the file is faulty. I really apologize for the trouble you have faced with this file.

    Also, I see you have purchased a pack of 5 credits under the Adobe ID shared in the forums so I am adding 1 credit to your account so that you can license a different image instead.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    2 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    March 20, 2018

    Hi Jon,

    I have checked the above-mentioned file(48275611) with our product team and found that the file is faulty. I really apologize for the trouble you have faced with this file.

    Also, I see you have purchased a pack of 5 credits under the Adobe ID shared in the forums so I am adding 1 credit to your account so that you can license a different image instead.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    JonCollins
    JonCollinsAuthor
    Participant
    March 20, 2018

    Great thank you - I will look for an alternative

    many thanks

    Jon

    twaritar3263062
    twaritar3263062
    Participating Frequently
    March 20, 2018

    You are welcome!

    twaritar3263062
    twaritar3263062
    Participating Frequently
    March 20, 2018

    Hi Jon,

    I really apologize for the inconvenience caused to you. Let me get this file checked for you by our product team. I will update you as soon as I hear from them. Appreciate your patience.

    Regards

    Twarita

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