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Participant
March 22, 2023
Answered

Licensed images blurry

  • March 22, 2023
  • 2 replies
  • 161 views

I licensed images 571960320, 571960350 and 571959832 and all three are blurry and pixelated. I deleted the images and redownloaded and they're still blurry. All three are from the same author. Are the images bad?

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Correct answer Contributor1

Hello, I've verified the issue and granted you 3 replacement credits. I'll send the assets to the content team for review. Thank you for the report and sorry for the problem with the assets.

@Abambo, agreed, I'll mention this to the content team, thanks!

2 replies

Contributor1Community ManagerCorrect answer
Community Manager
March 22, 2023

Hello, I've verified the issue and granted you 3 replacement credits. I'll send the assets to the content team for review. Thank you for the report and sorry for the problem with the assets.

@Abambo, agreed, I'll mention this to the content team, thanks!

Abambo
Community Expert
Community Expert
March 22, 2023

They are so bad, that I cannot explain, how they escaped the normally very stringent Adobe moderation. I suppose that the moderator was a bit sleepy that day. I even see errors in the preview…

 

I'm convinced that @Contributor1 will have a look into these and report them to his team. I think that if 3 assets of this contributor are bad, it would be good to check the entire collection of this one.

ABAMBO | Hard- and Software Engineer | Photographer