Participant

Answered

Licensed media not transferred after merging two accounts

Forum|Forum|1 year ago
September 6, 2024
4 replies
357 views

My company had two accounts with Adobe and wanted to merge them.

So the active subscriptions from Account 1 were transferred to Account 2, but the licensed images/videos from Account 1 were not transferred to Account 2 (not shoing in the "license history" overview).

How can I get them transferred in order not to lose them when Account 1 gets finally deleted?

Thanks!

This topic has been closed for replies.

Correct answer defaulte673uadzz88p

Thanks for all the suggestions!
I reached out to the customer hotline and they had to open a ticket with the backend team. To do this, they sent an email to both accounts' contract admins to agree to the transfer. Its now in progress, but I am hopeful this should work!

D

defaulte673uadzz88pAuthorCorrect answer

Participant

Thanks for all the suggestions!
I reached out to the customer hotline and they had to open a ticket with the backend team. To do this, they sent an email to both accounts' contract admins to agree to the transfer. Its now in progress, but I am hopeful this should work!

D

defaulte673uadzz88pAuthor

Participant

Transfer worked great - all images now show up in the license history at the second account!

Abambo

Community Expert

I'm not sure that the licensed images can be transferred to a different account. If it is possible, you will need to pass via Adobe customer care.

The best option for such a situation is a Teams (or Enterprise) account.

If now it won't be possible to transfer the licences, you will need to keep alive the account with no subscription attached to it. That should work fine.

ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Community Expert

I don't think account 1 will be deleted. Licenses are never invalidated even though the account no longer has an active stock subscription.

Jill C., Forum Volunteer

Kevin Stohlmeyer

Community Expert

I would contact Adobe Customer Care to see if there is anything they can do to transfer, however this post states its not possible to transfer Adobe Stock licensing. If you are an Enterprise customer, have your admin file a support ticket via the Admin Console. If you are an individual account, contact customer care via the chat pod on Adobe.com (type Agent to get a real person) or reach out via X to adobecare

https://community.adobe.com/t5/stock-discussions/how-to-legally-transfer-an-adobe-stock-image-license-to-a-client/m-p/9773465

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded