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damonic.robertson
Participant
May 25, 2024
Question

Licensed or Downoaded the wrong photo. Can I get help selecting the correct format?

  • May 25, 2024
  • 1 reply
  • 211 views

I licensed the wrong version:

I licensed Memorial Day Usa Flag  By SadFiction id:   506286304

I meant to licesense:  506286304 (the 4K version)  

Can I swap this?

This topic has been closed for replies.

1 reply

daniellei4510
Community Expert
daniellei4510Community Expert
Community Expert
May 25, 2024

@Contributor1 might be able to be of help.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
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damonic.robertsonAuthor
Participant
May 25, 2024

Thanks

C
Community Manager
Contributor1Community Manager
Community Manager
May 27, 2024

Hello @damonic.robertson, sorry for the delay. In our database I'm seeing you now have the 4K version at no charge. If this is still not resolved correctly please reach out to our Adobe customer care below:

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

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