Licensed photo by mistake

Question

Hello, I was browsing stock photos and licensed a 'premium' photo by mistake that I need to return for my credits, please. Asset ID on Adobe Stock is #316067255

Abambo · Accepted Answer

Re-contact Adobe customer support. Only customer support can (and needs to) help you with this. You can use your case number, so that the new agent can pick up where the other one left. Anjali did make an error by disconnecting, but maybe he thought the supervisor would take over.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

reynoldss29132476 · Answer

I still need someone to help me with the above. It's been over a week. We've also attempted to contact Adobe through the chat system without any success.

Hello, I was browsing stock photos and licensed a 'premium' photo by mistake that I need to return for my credits, please. Asset ID on Adobe Stock is #316067255

By @reynoldss29132476

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