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ashleyo24149905
ashleyo24149905
Participant
March 15, 2019
Answered

Licensed photo won't download

  • March 15, 2019
  • 1 reply
  • 1196 views

Please see the below error message. I've tried everything reasonable. It woudln't download yesterday, won't today. Other's do without a problem so I assume it is corrupted. Either way, it won't work for me. Can I get the asset replaced? If so, how?

    This topic has been closed for replies.
    Correct answer Brad Lawryk

    Going forward make sure that images you license say JPEG below the file type. If it says AI you won't be able to use it.

    1 reply

    Brad Lawryk
    Brad Lawryk
    Legend
    March 15, 2019

    The file you are trying to open is an Adobe Illustrator File (Vector). These are not supported in Paint.

    ashleyo24149905
    ashleyo24149905Author
    Participant
    March 15, 2019

    Great, I now have two of those. Do they open in anything besides AI? Or is it pretty much forcing me to pay $30 to have AI to access the photo? There no way to return the license, correct?  Leaves people in a really crappy situation. I was not aware that there were AI only files.

    twaritar3263062
    twaritar3263062
    Participating Frequently
    March 15, 2019

    Hi Ashley,

    Vector files are best to be downloaded in Illustrator. If you do not have Illustrator, then as a workaround you may download the trial version of Illustrator(7days trial) and can try to use the above-mentioned file.

    You may use this link to download the trial version of Illustrator:

    Download a free trial or buy Adobe products | Adobe free trials & downloads.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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