Licensed photo won't download

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Please see the below error message. I've tried everything reasonable. It woudln't download yesterday, won't today. Other's do without a problem so I assume it is corrupted. Either way, it won't work for me. Can I get the asset replaced? If so, how?

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Brad LawrykAntwort

Legend

Going forward make sure that images you license say JPEG below the file type. If it says AI you won't be able to use it.

Brad Lawryk

Legend

The file you are trying to open is an Adobe Illustrator File (Vector). These are not supported in Paint.

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ashleyo24149905Autor

Participant

Great, I now have two of those. Do they open in anything besides AI? Or is it pretty much forcing me to pay $30 to have AI to access the photo? There no way to return the license, correct? Leaves people in a really crappy situation. I was not aware that there were AI only files.

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twaritar3263062

Participating Frequently

Hi Ashley,

Vector files are best to be downloaded in Illustrator. If you do not have Illustrator, then as a workaround you may download the trial version of Illustrator(7days trial) and can try to use the above-mentioned file.

You may use this link to download the trial version of Illustrator:

Download a free trial or buy Adobe products | Adobe free trials & downloads.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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