Licensed Stock file download error - crashes Adobe Illustrator

Forum|Forum|7 years ago
November 21, 2018
1 reply
441 views

Hello, I have licensed and downloaded an .ai file that does now work. It crashes my Illustrator program every time I attempt to open it File #: 217808250E

Please advise,

Tasha Webster

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Correct answer twaritar3263062

Hi Natasha,

Sorry to hear that.

I have downloaded and opened the same file (217808250) at my end and did not encounter the same issue.

Can you please let us know which version of Illustrator are you using? Also please send us a screenshot of the error message which you get when you open this file with Illustrator so that we can further assist you.

Regards,

Twarita

twaritar3263062

Correct answer

Community Manager

Hi Natasha,

Sorry to hear that.

I have downloaded and opened the same file (217808250) at my end and did not encounter the same issue.

Can you please let us know which version of Illustrator are you using? Also please send us a screenshot of the error message which you get when you open this file with Illustrator so that we can further assist you.

Regards,

Twarita

T

TashaTheArtistAuthor

Participant

Thank you for your response.

I am currently using the latest version of Illustrator on my Mac desktop and Version 23.0.0 on my MacBook Pro. Neither of these devices allow me to open this particular file. All other Stock files open with no problem and I have never had this issue before.

There is no error message. The loading icon simply tries to load it for several minutes, Adobe Illustrator freezes, and I have to Force Quit to continue working and reopen the program.

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