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sjm_tr
Participant
Nov 15, 2018 10:33 AM UTC
Answered

licensed stock image "no longer available"

I went to our license history page to re-download an image to find that it is marked "no longer available" and cannot be downloaded. I don't understand how this can happen with an asset we have already licensed. I get that they may not wish to issue further licenses, but this feels a little like I've bought a book, the author changes their mind about publishing it and comes round to my house and takes it back!

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Nov 16, 2018 2:44 PM UTC

    Susan,

    The image is no longer available on Adobe Stock because there were some issues with the model release. There is no ETA for when the image will be online.

    However, when I checked your account details I was unable to find the above file in your download history.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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    8 replies

    morellyau
    Participant
    Dec 12, 2018 4:46 AM UTC

    We have had the exact same thing happen. What is the point of the creative cloud if an image, that we have PAID for, can suddenly disappear. We will be downloading and filing all our images in our own cloud infrastructure and abandoning creative cloud as a storage solution.

    I would like access to the file FILE #: 111480823 given we have purchased licences that have gone unused, and no a simple credit won't suffice in this instance it is a specific image for our brand.

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      twaritar3263062
      twaritar3263062
      Participating Frequently
      Dec 12, 2018 12:09 PM UTC

      Hi Duncan,

      Sorry to hear that you are facing issues with Adobe Stock services.

      I have checked your account details and noticed that you had signed up for Creative Cloud all apps+Adobe Stock subscription on 24 Nov 2015. The subscription is still active.

      I'm still not quite certain about your issue since I see that you still have 157 unused licenses which are yet to be downloaded.

      Are you facing any issues while accessing these assets?

      Regards,

      Twarita

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      twaritar3263062
      twaritar3263062
      Participating Frequently
      Nov 15, 2018 11:58 AM UTC

      Hi Susan,

      Can you please share the file ID which you are referring to in your above-post so that we can check it at our end?

      Regards,

      Twarita

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      sjm_trAuthor
      Participant
      Nov 15, 2018 1:52 PM UTC

      Hi Twarita and thank you for responding so quickly. The image ID is #119774528

      Susan

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      twaritar3263062
      twaritar3263062
      Participating Frequently
      Nov 15, 2018 3:10 PM UTC

      Susan,

      Let me get this file checked from the product team. I will update this thread once I hear from them.

      Appreciate your patience.

      Regards,

      Twarita

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