Licensed Template has a shopping cart icon and cannot use it

Question

Bear with I'm new here &#128521;'Licensed' a template on stock and added it to my library as I have done with other assets. It appears fine in my library, but has a shopping cart icon on it.If I try and use it I get a pop upIf I click the shopping icon it looks like it tries to license it, but just reverts back to the shopping cart icon and still cant use it ?What am i doing wrong or not understanding here ?

JayI14 · Answer

I'm sorry you're having trouble here. First off, let me ask, what kind of computer are you using (Mac or Windows) and what OS as well as what version of the App do you have?

It says this was licensed by one of your collaberators. Is this in a shared library or something? Can you try saving the asset to a new library or searching for it fresh from the library panel?

I'm having trouble seeing why this would be happening. If you could also use the Adobe Log Collector tool to gather up the logs then we might be able to see what's happening.

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Let's start there and see what we can uncover.

Thanks

Jay I

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