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CarlMell
Participant
March 7, 2019
Answered

Licensed the wrong image

  • March 7, 2019
  • 2 replies
  • 394 views

Hi, I just licensed the wrong image,

Was supposed to get: FILE #: 170558320

What I accidentally clicked on: FILE #: 128092208

Is there any way to swap the files/reclaim a purchase?

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi Carl,

I apologize for the experience. I did check your account and it show that the Adobe Stock subscription has been cancelled.

You won't be able to use the services any further.

Regards,

Sheena

2 replies

Sheena Kaul
Sheena KaulCorrect answer
Legend
March 7, 2019

Hi Carl,

I apologize for the experience. I did check your account and it show that the Adobe Stock subscription has been cancelled.

You won't be able to use the services any further.

Regards,

Sheena

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 7, 2019

There is no possibility to "un-license" a licensed image. However, Adobe normally returns an image credit in such cases. Either Contact Customer Care , or wait until a friendly Adobe staff member answers this thread.

Update if you need further help.

ABAMBO | Hard- and Software Engineer | Photographer
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