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SmartStrongSafe
SmartStrongSafe
Participant
June 26, 2022
Answered

Licensed Vector File not as advertised

  • June 26, 2022
  • 2 replies
  • 452 views

I just licensed a vector AI file from my Illustrator library. It says that the file is 6000x2000px and 2MB, when I open the file, it is 59x33pt and unscalable without becoming completely blurry and pixelated. I went into Adobe Stock online and downloaded the file to my hard drive to see if I would get a different result, and I did not.

 

The file # in Adobe Stock is  422704919 (Indian Bollywood Cinema)

 

Please advise if this file can be made usable and scalable as a vector, or if not, can I get my license credit returned?

 

[moderator deleted attached original file.]

This topic has been closed for replies.
Correct answer Abambo

Hi @SmartStrongSafe ,

The file is a real vector graphics that can be scaled without any problem. You need to use Adobe Illustrator, however, to open it correctly. That lets me wonder what program you used?

2 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
June 26, 2022

Hi @SmartStrongSafe ,

The file is a real vector graphics that can be scaled without any problem. You need to use Adobe Illustrator, however, to open it correctly. That lets me wonder what program you used?

ABAMBO | Hard- and Software Engineer | Photographer
    SmartStrongSafe
    SmartStrongSafeAuthor
    Participant
    June 26, 2022

    I am opening both files in Adobe Illustrator, they say they are vectors but they are not performing like vectors. I see multiple discussions in the forum about this issue, did you test the files in Illustrator, or are you reading the specs in Adobe Stock like I did before I purchased the licenses?

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    June 27, 2022

    I did open the file that you shared. 

    ABAMBO | Hard- and Software Engineer | Photographer
    SmartStrongSafe
    SmartStrongSafeAuthor
    Participant
    June 26, 2022

    GRRRRRR....I just licensed a DIFFERENT file and the same thing happened. Is there something wrong with Adobe Stock today, or is it the producers of these files? The second file with the same problem is #245843839

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