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Participant
October 19, 2018
Answered

licensing issue - wrong image ordered

  • October 19, 2018
  • 1 reply
  • 165 views

   Hi, I ordered video: FILE #: 208162975 by mistake. I cancelled it downloading.

Please can I be credited.

Thanks

Simon

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Simon,

    I apologize as this is an on-demand purchase, you'll have to Contact Customer Care for the refund and billing queries.

    Let me know if you have troubles reaching the support.

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    October 19, 2018

    Hi Simon,

    I apologize as this is an on-demand purchase, you'll have to Contact Customer Care for the refund and billing queries.

    Let me know if you have troubles reaching the support.

    Regards,

    Sheena